FAQS

WHAT IS RUNWAY PASSPORT?

Runway Passport is the central destination spot for trend setters and fashion lovers to come and discover their favorite new designer from cities all around the world. Come discover and find your favorite new designer or statement piece before anyone else does.

 

DO I HAVE TO PAY SHIPPING?

Select designers offer free shipping globally. The choice is theirs and we keep the list updated as well under categories. The majority of designers do charge international shipping. All designers offer free shipping nationally.
Offers Free International Shipping
Shipping and Returns Terms

 

WHAT IF I WANT TO RETURN WHAT I BOUGHT?

Almost every designer accepts returns. There are a few beauty products and custom made pieces that do not accept returns. Aside from these designers everyone else does. For all returns you have 48 hours upon receiving the item to let us know you want to return it.

We then arrange a pickup for you and you pay nothing and have no hassles of going to the post office or arranging for a pick up. For full details see here – Shipping and Returns Terms

 

CAN I CANCEL MY ORDER AFTER I PLACE IT?

Yes. If you cange your mind you have 24 hours to cancel an order. To cancel email us at info@runwaypassport.com or reach out to us on chat. You will get a confirmation that your order has been cancelled.
DESIGNERS THAT DO NOT ACCEPT RETURNS:

Begada – Custom made upon order in Mumabi, India
BreeLayne – Custom made upon order in Los Angeles, USA
Claudia Scattolini Perfume – Vicenza, Italy

 

WHY DON’T KNOW MOST OF THESE DESIGNERS?

Runway Passport scouts and sources the best local talents and  independent designers from around the world. Our fan base and community are trend-setters who love to discover what is new and exciting. If you love to wear new designers yo have discovered then you will love us!
So start a relationship with your new favorite designer before everyone else does.

 

WHAT IS SPECIAL ABOUT THE DESIGNERS ON RUNWAY PASSPORT?

All designers are selected for  their uniqueness and passion. We  do not accept any mass produced labels.  Or designers who lack passion for the craft and a strong vision. Runway Passport speaks with each designer personally to learn about who they are and what their designs mean to them. We also assure they are producing good quality.

In terms of us choosing a specific look or style  for all Runway Passport designers – we don’t. You know your
own taste and the style leaders who love us are as diverse in their personal style as the designers we choose.

 

WHERE DOES MY PEICE COME FROM?

Your piece is coming directly from the designer to you.

 

HOW LONG WILL IT TAKE ME TO GET MY ITEM?

It depends on where you are based , where you are ordering from, and is the piece being made upon order.

 

HOW DO I PAY?

We accept all major credit cards and you can pay via PayPal.

 

WHAT IS YOU SELL?

We offer any of our customers a chance to make some money off of any of your favorite pieces. The same way some of your favorite bloggers do with affiliate links. Click here for full details.

 

WHAT IF I HAVE A QUESTION ABOUT MY ORDER?

Email us at info@runwaypassport.com or message us via chat.

 

WILL I HAVE TO PAY TAXES AND DUTIES

That depends. Regular customs and duties could apply in your country depending on where the items are coming from. If you have any questions or concerns about taxes or duties from a specific item please contact us and we will get exact information for you regarding that item. Contact us at info@runwaypassport.com or chat with us.

 

ANYTHING WE DIDN’T ANSWER

Contact us with any questions and/or suggestions. We will do our best to get back to you within 24 hours max.

 

Come join us on a fashion adventure and shop and discover your new favorite designer.

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