HOW YOUR NEW PIECE SHIPS:
Your item is shipped out directly from the designer to you. Some items are ready to go the day you order and others need a bit of time to be made. It will clearly state on the page of your item if it is pre-made and ready to ship or will need a little bit of time. You will be emailed as soon as your item ships with shipping information and a tracking #.
FREE SHIPPING IN YOUR OWN COUNTRY
If you are ordering within your own country all
shipping is free. There are a few exceptions which will
be clearly noted on the designer page. These exceptions are for designers who live and create in one country and then ship their collection to a showroom (usually within the
United States. In this instance the item will be free within the United States (or whichever country it is shipping from)
You will be charged a flat rate depending on where you are based and where you are ordering from. You will see the exact amount you are going to be charged for shipping when you checkout.
There are a selection of countries where we are unable to organize shipping directly through checkout or to organize a flat shipping charge. If you are from one of those countries a notice will pop up upon checkout. We aim to ship everywhere and connect all designers to customers regardless of where they are based. If this is the case please email us and we will arrange a shipping option for you. Please note now and then do to government bans or political situations beyond our control there will be times we are unable to ship to certain countries. (list of countries that generally would require this at the bottom of this page)
ADDITIONAL INFO ON CUSTOMS AND DUTIES:
Each country has their own policies regarding customs and duties that are beyond our control. We do not get any percent or any benefit from any custom or duties charges imposed by your countries customs and duties. Items can also be delayed or held in customs outside of ours, the designers or the courier companies control. Customers in the European Union and the United States can see the following information –
Customers in the EU
Goods of $20 or equivalent in local currency or less are free from customs duty and import VAT.
Items specified as gifts with a value of £40 or less will be free from customs duty and import VAT.
Customs duty becomes payable if the value of the goods is over £135 ($150, or equivalent in local currency) but duty is waived if the amount of duty calculated is less than £9 ($10, or equivalent in local currency).
You can also estimate your Duty and VAT payment using the following calculator: http://dutycalculator.com
Customers in the US
Items under $200: Generally do not incur any charges
Items over $200: May incur have to pay a duty, or tax, on the item. The amount of the duty, if any, depends on the type of the item and its value. Some items can be imported without paying any duty at all.
For more information you can refer to: http://www.cbp.gov/xp/cgov/trade/basic_trade/internet_purchases.xml
Customers in all other countries please contact your local customs offices for any questions.
If you do not love your items as much as you thought you would – no problem.Just email us at firstname.lastname@example.org within 48 hours of receiving your item with your pick up address, pack it up and we will arrange a pick up – you do not incur any charges. Once the item is received by the designer in as good as new and unworn condition you will get reimbursed for the total amount spent minus any outgoing shipping charges.
DESIGNERS WITH DIFFERENT SHIPPING/RETURNS POLICIES:
Bien Abye from Haiti: items are in a New York based showroom and customers within Haiti will be charged overseas rates. There will be no charge for any shipping within the United States
Bineta Sanor and Selly Raby Kane from Dakar, Senegal are in an NYC showroom and will ship out for free within the United States.
The following designers from Italy are based in a New York Showroom and will ship
for free in the United States:
2-ME Style, Ai Riders on the Storm, Collanevrosi, DB Lab, Filippo Fanini, Ortys
This perfume designer from Italy Claudia Scattolini Perfume, has a limited stock in New York. Shipping within the US is free. Unfortunately due to legal issues related to shipment of Perfumes, this item is only available at this time in the US.
The Following Designers Offer Free WorldWide Shipping:
Begada from Mumbai, India
The Following Designers Are Unable to Accept Returns:
Begada due to the fact they are custom made upon order.
Claudia Scattolini Perfume
*Please Email Us if You Do Not See Your Country at Checkout. Usual Countries that will require you to email us –
Central African Republic
Republic of Macedonia
Spanish Canary Islands